Yes. The lapis lazuli used in LAKAZUR jewelry is undyed, unfilled and untreated. Natural differences in color and mineral pattern make each stone unique.
Where do you ship, and how long will my order take?
We ship to almost every country. Orders are prepared in 2–5 business days; delivery time then depends on the destination. We email tracking details after dispatch. Shipping is complimentary for orders above USD$100. For orders at or below USD$100, the shipping charge is shown at checkout. See our Shipping Policy for destination estimates.
Will I need to pay customs duties or sales tax?
Duties, tariffs, customs charges and applicable taxes are included in the amount paid to LAKAZUR. We do not charge sales tax at checkout. If a local authority requests an unexpected customs payment, please email shop@lakazur.com before paying it.
Can I change my address, change my order or cancel it?
You can request these changes only before your order is dispatched. After dispatch, we cannot change the address or items, or cancel the order. Please email shop@lakazur.com as soon as possible.
What is your return policy?
Most unused items in their original packaging can be returned or exchanged within 30 days from the dispatch date with proof of purchase. Gift cards, personalized products and special-offer sale items are excluded. Please contact us before sending anything back; the address on the parcel is not the return address. See the Refund and Returns Policy for full details.
What if I receive the wrong item or a defective item?
Email shop@lakazur.com with your order details. If the return is due to our error, including an incorrect or defective item, LAKAZUR pays the return shipping cost. Please wait for return instructions before posting the item.
What if my jewelry is damaged during wear?
If an item is damaged during wear within one year from dispatch, you can contact us with proof of purchase to request a 50% discount toward buying the same item again. See our Refund and Returns Policy for the separate rules on returns and defects.
Is gift packaging included?
Standard gift packaging is complimentary and is not deducted from an eligible refund. Customer-requested special packaging may cost extra; that additional packaging fee is non-refundable. For a special request, please contact us before ordering.